Refund Policy

You have the right to return your item within 14 working days from the day after you receive it. Products returned for refund must be in the condition they were in when they were delivered and in their original packaging. Where goods have been damaged in transit you should notify us of this fact within 14 working days. Our Returns Policy does not affect your statutory rights as a consumer. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at

If you are not happy with your order or the service you have received you may contact us by email at We will endeavour to reply as promptly as possible.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your PayPal, debit or credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you have not received a refund by the agreed date, first check your bank account again and then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank as there is often a delay in showing a refund in your account. If you have done all of this and have still not received your refund, please contact us on +44 (0)7802 437188 or


To return your product, either drop it back to the store or post it to: The Rye Emporium, Unit 2 Jempson’s Yard, Winchelsea Road, Rye, East Sussex TN31 7EL

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

If you are returning an item, you should consider using a trackable service or purchasing postage insurance. We do not guarantee that we will receive your returned item.